Villa Fiorini - Questions / Answers

Answers and information for the frequently asked questions.

Cancellations for reasons of epidemic conditions :
If the epidemic situation or travel restrictions were to affect reservations, the solutions proposed will depend on the condition of "force majeure" and on any legislation in force at that time. You are stongly advised to obtain travel insurance that offers cancellation cover.

Please ensure that the property is fully suitable for your party's needs and expectations, particularly as regards young children. Study the information carefully. In most cases, this will be sufficient to make a fully informed decision. However, if there are any specific criteria that are important to you don't hesitate to ask the appropriate questions before booking and we will reply as honestly as possible.

Reduced mobility:
The rental is on the first floor with access by stairs, therefore there may be difficulties for people with reduced mobility. If you are concerned by this, please consult us before making a reservation.

Please note that you are not permitted to exceed the maximum sleeping capacity stated in the property details (6 people + a baby in cot). Children are included in this number, unless confirmed otherwise in writing. If you have booked at a reduced price for low occupancy, the sleeping capacity is limited to the agreed number. The addition of further people using the facilities, sleeping in camp beds, a camping car, on a campsite, etc. is not permitted. External day visitors are permitted solely at the owners' discretion and you must therefore ask the owners beforehand.

Rentals are Saturday to Saturday, unless you have been given a specific agreement for other days. Please note that you must arrange your arrival time with our caretaker beforehand and that this time will be during the afternoon of your arrival day. Please do not arrive earlier than the agreed time. Departures are no later than 10am on the day of departure. This timing is essential to allow the caretaker to correctly prepare the property and carry out maintenance between the rentals. If you are to arrive in the evening, you must let the caretaker know so that specific arrangements can be made.

The Security Deposit is the property owners' protection to cover the unlikely event of undeclared damage, unsatisfactory condition of the property, or failure to pay any additional charges that may arise. This is normally arranged using the secure SWIKLY system. This avoids having to make a further bank transfer for the Security Deposit amount which ties up more funds unnecessarily. Please note that we do not handle cash deposits.

Due to the requirements of holiday property owners' insurance in France it is mandatory that guests have "Personal Liability" insurance cover. This covers damage or injury that your group members may cause to a third party or to their property. French residents will normally be covered from their home insurance, but this is not generally the case for other countries and it is therefore included in travel insurance. We therefore need to see proof of this travel insurance cover for all members of your group. This is normally to be sent to us at the time of the balance payment.

The bed linen and towels for the number of occupants are included in the rental price. One set is supplied, irrespective of the duration of the stay. The beds have quilts and pillows. A change of linen during your stay may be possible for an additional charge, depending on the availability.
The beds will be made for your arrival, in function of the requirements of your group. If you will be using the convertible settee, the bed linen is supplied for this and you will make this bed yourselves as necessary.
Bed linen is also provided for the cot, when needed.
Tea towels and cleaning cloths are provided.
It is not intended that you use the house towels for the beach - please bring your own beach towels.

This is always a delicate question and whilst the vast majority of guests are sensible and respectful about this, the actions of a very small minority mean that we have to point out the obligations so that it is clear to all concerned.

1. You are required to leave the property in a reasonably clean and tidy condition on departure. After which, the caretaker will finish off to the required standard for the incoming guests. In particular, your cleaning will includes the kitchen, oven, hob, fridge, etc., the shower room, vacuuming or sweeping the floor, cleaning the griddle, emptying the dishwasher and taking out the dustbins and recyclable waste.

2. If you do not wish to clean before your departure, or if your departure time does not allow you to do this successfully, you may take the option of the end of stay cleaning service at the time of booking.
Please note that in this case, this covers 'normal' cleaning and does not dispense you from leaving the accommodation in a reasonable condition.

The normal use of water, electricity and gas is included in the rental price.
The heating will be made available for your stay whenever the weather makes this necessary. An air conditioning unit is available in the main room from mid June to mid September.
If used sensibly, the heating and air conditioning is included in the rental price.
You will pay the local residence tax with your balance payment.

Please make sure that you have read and understood the Terms and Conditions. These are available to consult on this website. In signing the Letting Contract you are accepting these Terms and Conditions.
See Terms and Conditions

The number of problems reported back to us is thankfully of a very low level. Nevertheless, it is impossible to eliminate all possibility of a breakdown in the equipment or a defect that has gone unseen. If there is a problem you should inform the owners or the caretaker immediately. In most instances a simple and rapid solution can be found with the minimum of inconvenience, however may be at the mercy of local tradesmen or suppliers and in this case delays may be inevitable.
It is not reasonable nor acceptable to collect a list of grievances for a letter of complaint once you return home. If no notification was given with no the opportunity to rectify the problem, a subsequent complaint is unlikely to be considered favourably...