Covid-19 : For new reservations for 2020, in the case of official restrictions for the time of your stay ("force majeure") you booking is protected*.
Click on each section below to see the details of each step of the reservation process.
The availability shown on our web site is normally accurate within a few hours of a change, but the situation can alter on a daily basis. You can send us an enquiry for the confirmation of the availability for your dates.
You can also request that we hold an option open for you on the dates that you require while you consult other family members or while you book your travel. This option will be held for 3 days, after which the dates will be re-opened for bookings.
Request an option using our contact form or telephone us on 0033 251 27 97 99.
To confirm your reservation please telephone, to give your card details for the 25% deposit. We accept any card showing the VISA or MASTERCARD symbol (sorry not Am-Ex or Maestro). You can also pay by bank transfer if you prefer - in this case please ask for our bank details.
The payment will be in Euros and the deduction from your account, in your local currency, will depend on the exchange rate and any charges that your bank applies.
Reservations made at 8 weeks or less from the rental start date will require full payment.
NB: The booking becomes definitive when the rental contract has been established.
You are required to complete your reservation by sending the completed and signed Booking Form (rental contract) within 15 days, either by scan / email, or by post. The reservation is not definitive until reception of this document. The absence of the completed Booking Form may lead to the cancellation of your reservation. The form is available to print from this link : Booking Form
This document is in PDF format and needs Adobe Acrobat Reader. Most computers have this installed, or an equivalent on tablets, but in case of difficulty you can download it free here : Acrobat Reader
Once we have received your completed Booking Form we will send you your booking confirmation document and deposit payment receipt by post. Make a note of the balance payment date that is shown on your confirmation (see section 5 below).
For reservations made near to the rental dates, these documents are also sent by email. If the full rental amount has been paid you will receive the corresponding full payment receipt and the detailed arrival instructions at the same time.
You are required to pay the remainder of the rental price (75%) by the due date that is shown on your booking confirmation document. This date is 8 WEEKS before the rental. If you have taken the option of the end of stay cleaning service, this will be paid at the same time.
We will not automatically take the balance from the card details used for the deposit payment unless you confirm that you wish us to do so. You can confirm this by email, but make sure that the original card is still valid (expiry date and security code) and has not been replaced with a new one in the meantime. Otherwise, please telephone with the card details that you wish us to use. If you have paid the deposit by bank transfer, you can simply do a second transfer for the remainder.
At this time please arrange the Security Deposit by sending us the Security Deposit form which gives your authorisation to hold your card details against the deposit amount. If you have paid by bank transfer, an alternative method may be proposed using the secure SWIKLY system.
If not resident in France, you are also required to provide proof of "Personal Liability" insurance cover for all members of your group. This will normally be a copy of your travel insurance policy.
Unfortunately, due to a increasing number of guests not having the honesty to inform promptly that they will not be continuing with their holiday booking, we are obliged to issue only ONE balance payment reminder by email at 7 days overdue. If no response is received within a further 7 days we may assume tacit cancellation of the booking and put the dates back on sale.
Once we have received your balance payment, the Security Deposit arrangements and the insurance details, we will send you your balance payment receipt and the detailed arrival instructions by post. For reservations made near to the rental dates, these documents are also sent by email.
The arrival instructions will allow you to find the property easily and park and we recommend that you follow them on leaving the motorway, as Sat-Nav indications may not be as easy to follow or may not indicate the exact place.
The contact details of our caretaker are included on the arrival instructions. You should set up a meeting time beforehand, where possible. For arrivals outside the usual times, the key will be available in a secure key-safe.
Just before departure you may have a few questions. The answers to these are usually to be found in the Questions and Answers section of this website, or indeed on your Booking Form, or in the property description or on the arrival instructions. If you have not found the answer there, or if the question is a little more specific, please feel free to get in touch.
Please note that the Security Deposit and proof of insurance cover are MANDATORY requirements to be allowed entry to the property.
If for any reason your arrival is not accompanied by our representative, you will find all the information that you may need in the folder provided. Don't hesitate to call us if you need any clarification.
Service charges : The normal use of water, electricity, gas and heating (where applicable) is included in the rental price, as is a set of bed linen and towels for the number of occupants.
Supplements : If you have not opted for the end of stay cleaning service at the time of booking, but wish to take this option, you can arrange it with our representative during your stay and pay the supplement (€60) in cash. It may alos be possible to arrange a change of linen, suject to availability.
* Covid-19 terms : Depending on whether serious restrictions on travel are in force or not, the cancellation options can be moving the reservation to future dates or obtaining a credit note, valid for 18 months and refundable at the end of this period if unused.