Click on each section below to see the details of each step of the reservation process.
The availability shown on our web site is normally accurate within a few hours of a change, but the situation can alter on a daily basis. You can send us an enquiry for the confirmation of the availability for your dates.
You can also request that we hold an option open for you on the dates that you require while you consult other family members or while you book your travel.
This option will be held for 3 days, after which the dates will be re-opened for bookings.
Request an option using our contact form or telephone us on 0033 (0)682 45 16 82.
To confirm your reservation we will require a 25% rental deposit. This will be by bank transfer. We will give you our account details for this.
The payment will be in Euros and the deduction from your account, in your local currency, will depend on the exchange rate and any charges that your bank applies.
Reservations made at 8 weeks or less from the rental start date will require full payment.
NB: The booking becomes definitive when the rental contract has been established, as below.
You are required to complete your reservation by sending the completed and signed Booking Form (rental contract) within 15 days, either by scan / email, or by post. The reservation is not definitive until reception of this document. The absence of the completed Booking Form may lead to the cancellation of your reservation. The form is available to print from this link : Booking Form
This document is in PDF format and needs Adobe Acrobat Reader. Most computers have this installed, or an equivalent on mobile devices, but in case of difficulty you can download it free here : Acrobat Reader
Once we have received your completed Booking Form we will send you your booking confirmation document and deposit payment receipt by email. Make a note of the balance payment date that is shown on your confirmation (see section 5 below).
For reservations made near to the rental dates, if the full rental amount has been paid you will receive the corresponding full payment receipt and the detailed arrival instructions at the same time.
You are required to pay the remainder of the rental price (75% of the rental) by the due date that is shown on your booking confirmation document. This will be by bank transfer to the same accound details already supplied. This date is 8 WEEKS before the rental. If you have taken the option of the end of stay cleaning service, this will be paid at the same time. You will also pay the local residence tax.
The Security Deposit will be requested at this time, using the secure SWIKLY system. You register your card details, but the deposit is not deducted from your account. If you do not wish to use this method, a further bank transfer will be required for the deposit amount.
If not resident in France, you are also required to provide proof of "Personal Liability" insurance cover for all members of your group. This will normally be a copy of your travel insurance policy. Please send this by email.
Unfortunately, due to a increasing number of guests not having the honesty to inform promptly that they will not be continuing with their holiday booking, we are obliged to issue only ONE balance payment reminder by email at 7 days overdue. If no response is received within a further 7 days we may assume tacit cancellation of the booking and put the dates back on sale.
Once we have received your balance payment, the Security Deposit arrangements and the insurance details, we will send you your balance payment receipt and the detailed arrival instructions by email.
The arrival instructions will allow you to find the property easily and park and we recommend that you follow them on leaving the motorway, as Sat-Nav indications may not be as easy to follow or may not indicate the exact place.
The contact details of the owners and the caretaker are included on the arrival instructions. You should set up a meeting time beforehand, where possible. For arrivals outside the usual times, the key will be available in a secure key-safe.
Just before departure you may have a few questions. The answers to these are usually to be found in the Questions and Answers section of this website, or indeed on your Booking Form, or in the property description or on the arrival instructions. If you have not found the answer there, or if the question is a little more specific, please feel free to get in touch.
Please note that the Security Deposit and proof of insurance cover are MANDATORY requirements to be allowed entry to the property.
If for any reason your arrival is not accompanied by the owners or their representative, you will find all the information that you may need in the folder provided. Don't hesitate to call us if you need any clarification.
Service charges : The normal use of water, electricity, gas and heating (where applicable) is included in the rental price, as is a set of bed linen and towels for the number of occupants.
Supplements : If you have not opted for the end of stay cleaning service at the time of booking, but wish to take this option, we may be able to arrange it (60€). It may also be possible to arrange a change of linen during your stay, subject to availability.